Return & Exchange Policy

Return & Exchange Policy

At Sunny Paw, your satisfaction means everything to us. We strive to provide high-quality products for you and your pets, but we understand that sometimes things don’t go as planned. That’s why we’ve created a clear and simple Return & Exchange Policy.

Returns

  • You have 30 days from the date of delivery to request a return.

  • To be eligible for a return, your item must be:

    • Unused and in the same condition that you received it.

    • In the original packaging.

  • Several types of items are non-returnable, including:

    • Personalized or custom products.

    • Perishable goods (e.g., treats or food).

    • Clearance or final sale items.

Exchanges

  • We replace items only if they are defective, damaged, or incorrect.

  • If you need to exchange an item for the same product, please contact us within 7 days of receiving your order at [Sunnypawpet@gmail.com].

  • We will provide you with instructions on how to proceed with the exchange.

Refunds

  • Once your return is received and inspected, we will notify you by email.

  • If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.

  • Please note: Original shipping costs are non-refundable.

Return Shipping

  • Customers are responsible for the cost of return shipping.

  • We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

How to Start a Return

  1. Contact our customer support team at [Sunnypawpet@gmail.com]. with your order number.

  2. Our team will review your request and provide you with the return address and detailed instructions.

  3. Send the item back, and keep the tracking number for your records.

Late or Missing Refunds

  • If you haven’t received your refund yet:

    1. First, check your bank account again.

    2. Then contact your credit card company; it may take some time before your refund is officially posted.

    3. Next, contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and still have not received your refund, please contact us at [Sunnypawpet@gmail.com].

✨ At Sunny Paw, we are committed to making your shopping experience stress-free and reliable. Thank you for trusting us to keep your pets happy and safe!