faq
Frequently Asked Questions (FAQ)
1. How can I place an order?
Simply browse our collections, choose your favorite product, and click “Add to Cart”. Then proceed to checkout to complete your order safely.
2. Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
3. How long does shipping take?
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United States: 7–15 business days
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International orders: 10–25 business days
Processing time: 1–3 business days before shipment.
4. Do you offer free shipping?
Yes! We frequently offer free shipping promotions. Please check our homepage banner or product page for current offers.
5. Will I receive a tracking number?
Yes. Once your order is shipped, you’ll get a confirmation email with a tracking link so you can monitor your delivery in real time.
6. What if I entered the wrong shipping address?
Please contact us immediately at [Sunnypawpet@gmail.com]. If the order has not been shipped yet, we’ll update the address for you.
7. Do you ship worldwide?
Yes, we deliver to most countries worldwide. Customs duties or taxes may apply, depending on your country’s regulations.
8. What is your return policy?
We accept returns within 7 days of delivery for eligible items. Please check our Return & Exchange Policy page for full details.
9. My package is delayed, what should I do?
Sometimes delays happen due to customs or shipping company issues. If your order takes longer than expected, contact us and we’ll assist you.
